ARIVÉ is committed to protecting your privacy. This policy outlines how we collect, use, and safeguard your personal information.
We collect information necessary to provide our chauffeur services, including name, contact details, pickup and destination addresses, payment information, and journey preferences.
Your information is used to deliver our services, process payments, remember your preferences, and communicate with you about your bookings. We never sell your data to third parties.
We employ industry-standard security measures to protect your personal information. All payment processing is handled through secure, PCI-compliant systems.
Our website uses cookies to enhance your browsing experience and remember your preferences.
Cookies are small text files stored on your device that help us provide a better user experience. They remember your preferences and enable certain website functionality.
We use essential cookies for website functionality, analytics cookies to understand how visitors use our site, and preference cookies to remember your settings.
You can control and delete cookies through your browser settings. However, disabling cookies may affect website functionality.
By using ARIVÉ's services, you agree to the following terms and conditions.
Bookings can be made via our website, app, or phone. Cancellations made more than 24 hours before scheduled pickup incur no charge. Cancellations within 24 hours may be subject to a cancellation fee.
Payment is due at the time of booking or as agreed for corporate accounts. We accept major credit cards and corporate invoicing for approved accounts.
We guarantee professional service, clean vehicles, and punctual arrivals. If we fail to meet our standards, we will work with you to make it right.
While we take every precaution to ensure safe and reliable service, ARIVÉ's liability is limited to the value of the journey booked. We maintain comprehensive insurance coverage.
ARIVÉ Chauffeur operates as a licensed Private Hire Operator under Transport for London (TfL). Operator Licence Number: [Pending]. All drivers are licensed by TfL and vehicles are regularly inspected to meet safety and quality standards.
ARIVÉ Events operates under UK exemptions for weddings and promotional vehicle hire. This division provides chauffeur-assisted vehicle hire for ceremonial purposes only (weddings, film productions, photoshoots, and displays) and does not offer point-to-point passenger transport.
© 2025 ARIVÉ. All rights reserved. The ARIVÉ name, logo, and all related marks are trademarks of ARIVÉ Limited. Unauthorized use is prohibited.